Success + Support
Your ESG Teammate
More than software, we provide the clarity you crave and the insight you need, so you can focus on the big picture.
Approach
From initial onboarding to continued development and support, the SustainIQ Customer Success Team ensures you can access and understand the data you depend on with ease.
Implementation + Onboarding
Your Onboarding Team
Onboarding is carried out by a Customer Success Executive, alongside a Customer Product Lead providing project management, and a Director providing oversight.
1
Step 1
Initial Induction
Data mapping, historic data, and account setup.
2
Step 2
Dev Schedule
Workflows, processes, and integration development.
3
Step 3
Training
Training provided to super users, environmental, operations, procurement.
4
Step 4
Go-Live
On-going support every quarter, with additional development and support available if requested.
Your ESG Teammate
More than software, we provide the clarity you crave and the insight you need, so you can focus on the big picture.